Food Truck Reservation Policy for Events

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1. Reservation Requests

   • Reservations must be made at least 1 week in advance of the event date.

   • Requests can be submitted via email at takonut.my@gmail.com or by calling +6014-3993 139.

2. Deposit

   • A 50% deposit of the estimated cost is required to secure the booking.

   • The deposit is non-refundable if the reservation is canceled within 3 days of the event.

3. Travel Fee

   • For events outside a 15 km radius of our base location, a travel fee of RM 10 per km applies.

4. Menu Options

   • Menu customization is available upon request and must be finalized at least 5 days prior to the event.

   • Special dietary requirements or allergies should be communicated during the booking process.

5. Operating Hours

   • The food truck will operate for the agreed-upon event duration. Any extension beyond the agreed time will incur additional charges.

6. Parking Requirement

   • The event organizer must provide a suitable parking space for the food truck.

7. Payment Terms

   • Full payment must be settled on or after the event date.

   • Payment methods accepted: Cash, bank transfer, or other electronic payment methods (details to be shared upon booking).

8. Cancellations and Refunds

   • Cancellations made more than 3 days before the event will receive a full refund of the deposit.

   • No refund will be given for cancellations made within 3 days of the event date.

9. Force Majeure

   • Takonut reserves the right to cancel the booking due to unforeseen circumstances (e.g., extreme weather, technical issues). In such cases, a full refund will be provided.

If you have any questions or specific requests, feel free to contact us. We look forward to making your event special!